FAQ

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Most asked questions

How is Kaleido different to other pumps?

Kaleido is a seamless blend of conventional tube insulin pump and patch pump. You can wear Kaleido safely and securely on your body using our hook and loop body patches, but with a choice of infusion sets and tubing lengths, it’s just as easy to slip your Kaleido into a pocket or clip it to clothing – whatever suits you! Kaleido has plenty of options to work with your lifestyle – whether that means a 6mm/9mm cannula or a coordinating pump colour to match your new trainers! We’ve never understood why medical devices have to look so… medical. Kaleido is an insulin pump you can be proud of.

How long does the Kaleido handset and pump’s battery last?

With normal use, your handset battery lasts around two days. You can extend the battery life by adjusting your screen brightness or shutting your handset off completely when you’re not using it. As for your pump, it will last at least the three days use cycle or the full use of an insulin cartridge!

What kind of insulin cartridges do you have?

Kaleido insulin cartridges contain 200 units of insulin. Not enough for three days? No worries! With Kaleido, it’s just a matter of filling a new insulin cartridge and clicking it into place.

What types of insulin can I use with Kaleido?

Kaleido is currently approved for use with NovoRapid® and Humalog®. We’re looking into adding more insulin types in the future.

What about water? Can I dive/swim/bath/shower with Kaleido?

Swimming: A little dip? No sweat! But your Kaleido pump can’t function in water deeper than one metre, or for longer than one hour. If you’re planning on swimming longer or diving deeper than that, you’ll need to pause and remove your pump first. If you pause your pump, your handset will keep track of how much insulin you’ve missed. Everyday: If you’re about to jump into a bath or shower, the water depth shouldn’t be a problem, but it’s important to consider your water temperature. We advise that you pause and remove your pump first, rather than expose it (and your insulin!) to high temperatures. Keep in mind that you need to keep your handset dry at all times.

Kaleido System

What types of insulin can I use with Kaleido?

Kaleido is currently approved for use with NovoRapid® and Humalog®. We’re looking into adding more insulin types in the future.

How long does the Kaleido handset and pump’s battery last?

With normal use, your handset battery lasts around two days. You can extend the battery life by adjusting your screen brightness or shutting your handset off completely when you’re not using it. As for your pump, it will last at least the three days use cycle or the full use of an insulin cartridge!

How is Kaleido different to other pumps?

Kaleido is a seamless blend of conventional tube insulin pump and patch pump. You can wear Kaleido safely and securely on your body using our hook and loop body patches, but with a choice of infusion sets and tubing lengths, it’s just as easy to slip your Kaleido into a pocket or clip it to clothing – whatever suits you! Kaleido has plenty of options to work with your lifestyle – whether that means a 6mm/9mm cannula or a coordinating pump colour to match your new trainers! We’ve never understood why medical devices have to look so… medical. Kaleido is an insulin pump you can be proud of.

How long does it take to charge my Kaleido handset and pumps?

Your Kaleido handset and pumps are fully charged in just under two hours. And because we never want you to be without a pump while you recharge, the Kaleido pumping system comes with two pumps, so you can chop and change.

Why is pump therapy for me?

First of all, pump therapy is not for everyone… but there are a lot of benefits to consider:

– 1 infusion set every three days, that means up to 17 less needles.
– Insulin delivery with a click of a button, no needles.
– Tools to help you calculate the best insulin dose for you.
– Extended bolus delivery to help with slow release foods… you know the one’s!
– Flexible basal dosing to fit with your day.
– Data storage to help you and your healthcare team spot trends and work on better control.

If you want any more information on insulin pumping, your diabetes specialist team can help, for more information on Kaleido, click here.

Does Kaleido have an app?

We think an app is a great idea! We don’t have one at the moment, but we’re definitely looking into it for the future.

What kind of insulin cartridges do you have?

Kaleido insulin cartridges contain 200 units of insulin. Not enough for three days? No worries! With Kaleido, it’s just a matter of filling a new insulin cartridge and clicking it into place.

What kind of infusion sets can I use with Kaleido?

Kaleido comes with a choice of 6mm and 9mm straight Teflon infusion sets. You place the Kaleido infusion set exactly where you want it, and use our intuitive inserter to insert. Want to know more? Click here

How do I upload my data?

Although you can always find last week’s data in your History, sometimes either you or your Healthcare Provider might want to look back a little further to get even more detail from your Kaleido. With access to Glooko+diasend® Uploader or a Glooko+diasend® Transmitter, there are just a few easy steps to follow.

What happens if I forget my handset?

Your current basal profile and any programmed boluses will continue to be delivered as planned. You will need to get your handset back as soon as possible to be able to deliver any new boluses, make adjustments to your basal profile or pause or stop your pump. If you are concerned you won’t be reunited with your handset for some time, you can remove the pump you are wearing and switch to an alternative form of insulin therapy.

Does Kaleido integrate with a blood glucose meter or continuous glucose meter (CGM)?

Here at Kaleido HQ, we decided against integrating a BGM or CGM into Kaleido for a few different reasons. Firstly, we’ve worked hard to create a handset that’s small and unobtrusive, and integrating would both raise the handset’s profile and increase its size. We also believe in the importance and power of choice. With so many options out there for monitoring blood glucose, we don’t want to tie Kaleidoers to one option that may not work for them. Instead, you can choose the best BG meter or CGM for you, and enter your BG levels into Kaleido manually, so your data can stay together and be uploaded to Glooko+diasend® for easy review.

Kaleido support

Do you offer 24/7 support?

If you ever encounter a problem with your Kaleido system, you can call Kaleido Care 24/7, all year round – we never close! For contact details or to find your local Kaleido distributor, click here.

What if I lose my Kaleido handset or pump?

We’ll keep our fingers crossed that you’re never in this sticky situation! But if you do lose one of your pumps, our two-pump system means you should always have your second one ready to go. If you lose your handset or multiple Kaleido items, it’s our advice to switch to an alternative form of insulin therapy as soon as possible. Once that’s taken care of, give us a call at Kaleido Care as soon as you can and we’ll jump into action! For contact details or to find your local Kaleido distributor, click here.

What if my Kaleido handset or pump breaks?

First things first, make sure you keep your cool to prevent your BGs from rising. Then call us at Kaleido Care as soon as you can. We’re available for problems and errors every day of the year and all hours, and we’ll always do our very best to help you. For contact details or to find your local Kaleido team, click here.

Kaleido availabilty

Where is Kaleido available?

Kaleido is available on prescription in the Netherlands! We’re working really hard to make Kaleido available in more countries as soon as we can. Are you living in the Netherlands? Great! Click here to find out how to get Kaleido!

Are you from elsewhere? Click here to sign-up to our newsletter and be the first to know when Kaleido reaches your area!

Can I buy Kaleido privately?

Kaleido will be available on prescription only. At the moment it’s not possible to buy Kaleido privately.

How do I get Kaleido?

We’re so happy you want to join the Kaleido family! Kaleido is currently available on prescription via Dutch health insurance companies. Your Healthcare Provider will be able to give you more information on how insulin pump therapy might work for you, and if Kaleido could be a good fit! If that’s a yes (hooray!), that same Healthcare Provider can help you get your hands on Kaleido. If you need further guidance, contact us here. Do you live elsewhere in the world? Click here to sign-up to our newsletter and be the first to know when Kaleido reaches your area!

Is Kaleido reimbursed?

It is our aim that whatever territory we enter that Kaleido is fully reimbursed. In the Netherlands Kaleido is approved for coverage by all Dutch health insurance companies. Your Healthcare Provider will be able to give you more information on how insulin pump therapy might work for you and if Kaleido could be a good fit! For further advice please contact us here.

For daily (and not so daily!) use

What about airport security?

Airport security checks can sometimes be a bit trickier. But don’t worry, if you’re prepared they can be hassle-free! It’s a good idea to ask your Healthcare Provider for a letter to confirm that you’re wearing your Kaleido and carrying insulin for medical reasons. When it’s time to go through the security scanners, the technology used won’t cause your pump or handset any damage, though you might want to pause and remove your pump before you send it through – that’s completely up to you. If you have any concerns, you can always contact your airline before you travel to put your mind at ease. When you travel, it pays to think ahead, so make sure you take plenty of supplies with you, as well as a back-up form of insulin therapy, just in case.

What about water? Can I dive/swim/bath/shower with Kaleido?

Swimming: A little dip? No sweat! But your Kaleido pump can’t function in water deeper than one meter, or for longer than one hour. If you’re planning on swimming longer or diving deeper than that, you’ll need to pause and remove your pump first. If you pause your pump, your handset will keep track of how much insulin you’ve missed. Everyday: If you’re about to jump into a bath or shower, the water depth shouldn’t be a problem, but it’s important to consider your water temperature. We advise that you pause and remove your pump first, rather than expose it (and your insulin!) to high temperatures. Keep in mind that you need to keep your handset dry at all times.

Can I take Kaleido on a plane?

Yes, you can! Your pump will continue to deliver your insulin while you’re in the air – no trouble at all. Most airlines will ask you to turn your electronic appliances off during take-off and landing, but Kaleido uses a Bluetooth® Low Energy wireless connection to link your pump to your handset, so they shouldn’t object – most airlines won’t bat an eyelid!

I need an X-ray/MRI/CT, can I leave my pump on?

Do not use your pump or handset near a magnetic field. If you do, your pump and handset could be damaged. This includes any storage with magnetic clasps, MRI, X-ray and CT scanners. You should pause or stop your pump, remove it from your body and store it safely if you need to enter areas containing any of these devices. If you’re getting an MRI, it’s important to note that you should also take your infusion set off since it has a small piece of metal on there. So, make sure you bring your inserter and a spare infusion set so you can get back to pumping as soon as you’re done with the MRI.

Hello Kaleido...

If you’ve got a question, you’d like to talk something through or you just want to say hey. There’s nothing we like more than a chat. Tell us a bit about you and we’ll whizz a note back as soon as we can!